Call center agents know that the wrong call center headsets have a drastic impact on a company’s bottom line
The CS540’s extended boom should improve call quality and noise-canceling, perfect for a busy call center. Headsets are made with either a single-earpiece (mono) or a double-earpiece (mono to both ears or stereo). This is one of the most inexpensive headsets for agents but still features soft cushions that rotate slightly to help tailor the fit to the user’s preferences. Call center agents know that the wrong call center headsets have a drastic impact on a company’s bottom line. Your rep can be working on their computer, and then seamlessly transfer the call to their phone to take a case mobile if needed. The aim of call center headset reviews should be to inform consumers and businesses on the most important features before purchasing a headset. Dropped calls, irate customers, and miscommunication aren’t a problem for call center agents equipped with quality call center technology. Headsets provide the equivalent functionality of a telephone handset but with hands-free operation. Not all headset users are the same; just as not all headsets are the same. So we’ve rounded up some of the most highly-rated, high-performing wireless headsets on the market that will make doing your job — connecting with customers — as easy and clear as possible. If you work in a busy or loud call center, this feature can be vital to ensuring clear communication between reps and customers. It is possible to set up a conference call at a moment’s notice in any location or use the device as part of a permanent conference room solution. And in a busy open office floor plan or packed call center, too much background chatter could be distracting — for you, or for your customer on the other end of the line. This headset features HD voice and noise cancellation to make sure communication between call center agents and customers is reliable and clear. They have many uses including in call centers and other telephone-intensive jobs and for anybody wishing to have both hands free during a telephone conversation. This allows for a seamless transition between listening to music and taking an important customer, vital to getting through the day wearing one of these call center headsets. That feature can be great for training new reps and conducting call shadows. If you’re buying headsets for a large customer-facing team, Logitech’s wireless headset offers a high-quality option at a low price. This is the only of the call center headsets in this list to protect from acoustic shock with its ActiveGard® technology.